Returns and cancellations
Returns and cancellations for orders delivered in the United Arab Emirates.
Our 100-day return offer
ALTAIR offers a voluntary 100-day return guarantee, subject to its published conditions. You may inspect and try an unused suitcase at home. Contact us within 100 days of receiving your order if you wish to use this offer.
If there is a problem
Your rights under applicable UAE consumer law remain in force in addition to our voluntary guarantee. If an item arrives damaged, is faulty or differs from what you ordered, contact us. We will review the issue and explain the next steps.
How to request a return
Email contact@altairluggage.com with your order number and, where relevant, photographs. We will give you the appropriate return address. Our business address in New Mexico is not automatically a return address.
Refunds and return costs
For a change-of-mind return under our voluntary guarantee, you may have to pay the direct return cost under its terms. If you choose a label arranged by us, we will tell you its actual cost before you agree. For a faulty or incorrect item, return costs and the remedy will follow the law applicable to your order. Refunds go to the original payment method.
